1. Introduction

Welcome to Fixova Services (“Fixova”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile application, and related services (collectively, the “Platform”).
By using Fixova, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect only the information necessary to provide and improve our services. This may include:
Full name
Email address
Phone number
Residential or service address
Location data (to assign service providers and enable service delivery)
Account and booking information
We do not collect or store your card or banking details.

3. How We Use Your Information

We use the information we collect to:
Process service bookings and requests
Assign service providers to your location
Provide customer support
Communicate service updates and notifications
Improve platform functionality and user experience
Prevent fraud and misuse of the platform

4. Payment Processing

Payments on Fixova are processed through trusted third-party payment providers, including Flutterwave.
Fixova does not store or process card or bank details
Payment providers handle payment information according to their own privacy policies
Fixova may receive confirmation details related to completed or failed payments

5. Sharing of Information

Fixova does not sell or rent your personal information.
We may share limited information only when necessary:
With service providers, solely to complete a requested service
With payment processors for transaction processing
When required by law, court order, or legal process
To protect the rights, safety, and security of Fixova and its users

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Data Rights

You have the right to:
Request access to your personal data
Request correction of inaccurate information
Request deletion of your personal data
Data deletion requests can be submitted through the Data Deletion Request page or by contacting us at support@fixova.net.

8. Data Retention

We retain personal information only for as long as necessary to:
Provide our services
Comply with legal obligations
Resolve disputes and enforce agreements

9. Third-Party Links

Fixova may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Users are encouraged to review their privacy policies separately.

10. Updates to This Policy

Fixova may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the Platform means you accept the updated policy.

11. Governing Law

This Privacy Policy is governed by the laws of the Federal Republic of Nigeria.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
📧 Email: support@fixova.net
🌐 Website: https://fixova.net